Returns & Refunds

Order Cancellation You may cancel your order at any time before it is shipped. Please contact us as soon as possible.

30-Day Money-Back Guarantee We want you to be completely satisfied with your purchase. All products are backed by a 30-day money-back guarantee. If you are not happy with your item, you may return it for a full refund or replacement.

Refunds You are eligible for a full refund if:

• You do not receive your order
• Your order is significantly delayed beyond our guaranteed delivery window
• The item received is not as described

Please note: Full refunds are not available if the delivery issue results from incorrect information you provided (e.g., wrong shipping address) or due to unforeseen events outside our control.

Return Process

1. Contact us first at info@roozana.net before returning any item.
2. We will provide return instructions and authorization.
3. Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.

Need Help? For any questions regarding shipping, returns, or refunds, please email us at info@roozana.net.